"Wonderful, quiet and private spot"

See why our guests are saying this

Terms and Conditions 

Enjoy our hospitality

Our family is dedicated to creating a unique experience for all our guests, so we invite you to read these terms carefully. Do not hesitate to contact us on trudy@stayatripples.co.nz if you have any questions, it will be our pleasure to help.

 

Non-smoking

As required by New Zealand Law and as the well-being and comfort of all guests at Ripples is important to us, we have a non-smoking policy that applies to our Chalet.

 

Arrival & Departure

Our normal check-in and check-out times are 2:00 pm and 10:00 am respectively. Should you arrive early or wish to leave later please contact us as we can often accommodate your request.

 

Cancellations

    • Cancellations 10 days or more prior are fully refundable however we much prefer to rebook you as you don't want to miss a stay at Ripples.

    • Cancellations received 5 -10 days prior are 50% refundable.

    • Cancellations within 5 days or less days of your date of arrival are non refundable.

    • For Covid affected stays please contact us as we have rebooked all our previously affected guests with no extra charge even if they are within the 5 day minimum. Refunds are also available if you have booked through our website.

    • If you wish to change your booking please contact us  

 

Changing your dates

Please contact us directly if you wish to change your dates.

 

Minimum length of stay

Ripples Retreat has a 2-night minimum stay, and a 3-night minimum on long weekends, Summer holidays and Easter. 

 

Visiting

Ripples Retreat respects the privacy of our guests. Should you wish to visit us in consideration of a possible stay or wedding, please contact us to schedule a time when we will be able to host you and show you around our special place.

 

Families with children

Whilst we warmly welcome families and children to share our beautiful sanctuary at Ripples, we have unlimited access to flowing water. Our guests' safety is super important to us and we ask that you only book children above the age of 7 and if you are confident none of your guests’ pose a risk of drowning. 

 

Dogs

As we are a working farm with young lambs, unfortunately, we cannot allow pets at Ripples.

Parties

Ripples has a NO party policy.

 

Thank you. Please contact us: trudy@stayatripples.co.nz if you have further questions.